With this year’s storm season getting underway, we wanted to send a note regarding the submission process for new claims to be filed with us. This pertains to policies in both the new BriteCore system and the original processing system.
BriteCore System First, as a reminder, all Businessowners and Inland Marine policies are now being processed from the BriteCore system. Additionally, Agri-Pak policies that have renewed since 12/1/17 are also being processed from the BriteCore system. For policies that are being processed by BriteCore, the system has an easy-to-use online interface for agency staff to file a new claim. This is the preferred method for the submission of a new claim for a BriteCore policy. (For more information on how to do this, see the “Filing a Claim” video in the Claims video section of the Agent Help Site.) However, if filing a new claim directly from the BriteCore system described above does not work well with the current workflow in your agency, you may also email a loss notice to a dedicated email address of [email protected]. If you are not able to submit a new claim via the above two methods, although it is not preferred, a loss notice can still be faxed to the Company. Note, regardless of how the new claim is submitted, it will still be processed in the order it is received. Original System First, as a reminder, currently all Homeowners and Dwelling Fire policies are being processed from the original system. Additionally, Agri-Pak policies that have not renewed since 12/1/17 are being processed from the original system. For policies that are being process by the original system, there are two preferred methods for submitting new claims. You can use whichever best fits your agency’s current workflow.
If you are not able to submit a new claim via the above two methods, although it is not preferred, a loss notice can still be faxed to the Company. Note, regardless of how the new claim is submitted, it will still be processed in the order it is received. Non-Business Hours Claims The BriteCore new claim submission interface, the dedicated [email protected] email address, and the fax line ARE NOT monitored during non-business hours. Therefore, if you have a new claim that occurs during non-business hours, is critical in nature, and needs immediate assistance, please continue to follow your already-established procedures. If you need to speak to someone in our office regarding that type of claim, you can call our after-hours emergency claim phone number of 877-488-7667. Questions? Please contact a representative in our Claims Department if you have any questions. Thank you. |
NoticeWhen we make a broadcast announcement to our agency force via email, letter, or otherwise, a copy of the announcement will be placed on this page so you can refer back to it later. Archives
February 2024
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