Claim Check Handling Change
We are changing our procedure regarding the mailing of claim checks from our office.
Effective immediately for typical property claims, we will mail claim checks directly to the named insured(s) at the address we have on file. Previously, we had been mailing the checks to the agency to deliver.
Along with the claim check, we will also mail the named insured(s) a copy of the adjuster's report.
Additionally, these adjuster reports will now be available to view by agents in the Attachments tab of the claim in our BriteCore online system. For best results, once at the Attachments tab of a claim, click the "List All Files" check box on the right side of the screen. Then click the document you would like to view.
You can expect this to be the procedure for all typical property claims going forward.
Let us know if you have any questions.
When we make a broadcast announcement to our agency force via email, letter, or otherwise, a copy of the announcement will be placed on this page so you can refer back to it later.